Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and where to go for problems we can't solve. We are an independent information site. We are not a bookmaker, and we don't hold your account, your money or your betting history.
What we can help with
Writing to us is the right step if your question is about our content. Typical reasons include:
- Corrections: a bonus term, payment method or rule on one of our pages looks out of date or wrong. Tell us which page and what you saw, and a link to the operator's own terms helps us verify it.
- Clarification: a concept such as wagering requirements, minimum qualifying odds or KYC checks isn't clear from a guide.
- Suggestions: a sport, market or topic you'd like covered, such as horse racing, bet builders or mobile betting apps.
- Editorial or business enquiries: please say who you represent and what you have in mind. Commercial relationships do not decide our rankings, and a sponsor cannot buy a position.
How to reach us
Use the contact route shown in the site header or footer, or the form or address supplied alongside this page. We have not published a phone number or live chat, so please don't expect an immediate reply. A written message lets us check the facts before we answer.
A short, specific message works best. Include:
- The page address or title you are writing about.
- What you read and what you think is different.
- Any official source that supports your point.
- The date you saw it, as offers and terms change quickly.
Please never send passwords, full card numbers, identity documents or account details. We will never need them.
What happens after you write
A member of the editorial team reads each message. If you report an error, we check it against the operator's published terms or other verifiable sources and update the page where needed. We can't promise a reply time or a particular outcome. We will not change a review simply because we are asked to. Our content was last fact-checked on 1 October 2026, and terms can change after that date.
What we cannot do
We have no access to any betting account, so we can't help with the following. For each, the right route is different:
| Problem | Where to go |
|---|---|
| A withdrawal is delayed or a bonus was removed | Contact the operator's customer support first, then use its formal complaints procedure. Keep screenshots and dates. |
| A complaint the operator hasn't resolved | Check which regulator or dispute body the operator names in its terms. Be aware that protections for sites outside the UK licensing system can be limited. |
| Identity or source-of-funds checks | Ask the operator what documents it needs and why. Only send them through its secure account area. |
| Wanting to stop gambling | See the support section below. |
We are also unable to recommend how to bypass an exclusion, or offer any guarantee of winnings or withdrawals.
If gambling is causing you harm
If betting is affecting your finances, relationships or wellbeing, please get support before anything else. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133, with online chat, and BeGambleAware offers free guidance. GAMSTOP is the free national self-exclusion scheme for UK-licensed operators, with exclusion periods you choose. Sites outside that scheme are not covered by it, so consider deposit and loss limits, operator self-exclusion and gambling blocking software as well. Betting is never a way to earn income or fix money problems.
Before you write: pages that may answer it
Many questions are answered in our guides. If your question is about casino rather than sports betting, our guide to non GamStop casinos sets out how we assess those operators. Our listings explain the offers, conditions and limitations we have found, and we describe our method on the relevant pages. You must be 18 or over to gamble, and you should check the licence and terms of any operator yourself before depositing.
Thank you for helping us keep Betting Not On Gamstop accurate. We read what you send.